Refund Policy — Brandmoshai

We value transparency and fairness. This Refund Policy outlines the terms under which refunds may be requested and processed for Brandmoshai's services.

1. Project Deposits

All project deposits (typically 30–50% of the total project cost) are non-refundable. Deposits cover initial research, planning, resource allocation, and project setup that begin immediately upon confirmation.

2. Eligibility for Refunds

Refunds may be considered in the following circumstances:

Service not delivered: If we fail to deliver the agreed-upon services within a reasonable timeframe without prior communication.
Significant deviation: If the delivered work significantly deviates from the approved scope and we are unable to resolve the issues within two revision rounds.
Duplicate payment: Accidental duplicate payments will be refunded in full within 7 business days.

3. Non-Refundable Situations

Change of mind after project work has commenced.
Delays caused by the client (e.g., late content delivery, unresponsive communication).
Dissatisfaction with subjective design elements after approved mockups have been implemented.
Third-party costs (domain registrations, hosting, stock assets, API subscriptions) already purchased.

4. Partial Refunds

In cases where a project is terminated mid-way, a partial refund may be issued based on the percentage of work not yet completed. The calculation considers:

Hours invested by the team up to the point of termination.
Deliverables already completed and transferred.
Third-party costs incurred on behalf of the client.

5. How to Request a Refund

To request a refund, email us at [email protected] with your project name, invoice number, and a detailed explanation. We will review and respond within 5 business days.

6. Refund Processing

Approved refunds are processed within 10–15 business days via the original payment method. You will receive a confirmation email once the refund has been initiated.

7. Dispute Resolution

If you disagree with a refund decision, we encourage an open discussion to reach a fair resolution. We are committed to maintaining positive relationships with all our clients.